Customer Service

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Products

Zammad

Zammad is an open-source customer service and support platform that helps businesses manage customer interactions and support requests. It provides a range of tools for managing customer interactions through channels like email, chat, phone, and social media.

Some of the features offered by Zammad include:

Ticket management: Allows businesses to track, prioritize, and resolve customer support requests.
Knowledge management: Helps businesses create and share knowledge articles with customers.
Self-service portals: Allows customers to find answers and resolve issues on their own.
Collaboration tools: Enables teams to work together on customer support issues.
Customization: Zammad allows businesses to customize the platform to fit their specific needs and workflow.

Zammad is designed to be easy to use and can be used by businesses of all sizes. It is written in Ruby and is available under the AGPLv3 license.

ZenDesk

Zendesk is a customer service and engagement platform that helps businesses communicate with and support their customers. It provides a range of tools for managing customer interactions through channels like email, chat, phone, and social media.

Some of the features offered by Zendesk include:

Customer support ticketing: Allows businesses to track, prioritize, and resolve customer support requests.
Help desk software: Provides a centralized platform for managing customer interactions and support requests.
Customer service chat: Allows businesses to communicate with customers in real-time through chat.
Knowledge management: Helps businesses create and share knowledge articles with customers.
Self-service portals: Allows customers to find answers and resolve issues on their own.

Zendesk is designed to be flexible and scalable, and it can be customized to fit the needs of a variety of businesses. It can be used by small businesses, as well as large enterprises with complex customer support needs.

Freshdesk

Freshdesk is a customer service and support platform that helps businesses communicate with and support their customers. It provides a range of tools for managing customer interactions through channels like email, chat, phone, and social media.

Some of the features offered by Freshdesk include:

Ticket management: Allows businesses to track, prioritize, and resolve customer support requests.
Knowledge management: Helps businesses create and share knowledge articles with customers.
Self-service portals: Allows customers to find answers and resolve issues on their own.
Collaboration tools: Enables teams to work together on customer support issues.
Customization: Freshdesk allows businesses to customize the platform to fit their specific needs and workflow.

Freshdesk is designed to be easy to use and can be used by businesses of all sizes. It offers a variety of pricing plans, including a free plan for small businesses.